CANCELLATION POLICY

Pre-payment of services is required for ALL clients

We understand things happen that may be out of your control, but please be courteous and contact us at least 24 hours prior to your appointment to reschedule

If you call outside of business hours or we are in a session, please leave a voicemail, text, or email.

No-show or missed appointments will result in loss of online booking privileges.

Arriving late for a service will result in a shortened appointment time at full, service price.

Massage Therapy Frequently Asked Questions

Do you take walk-ins? No. You must book an appointment. Prepayment of services are required.

How soon should I arrive? Please arrive at least 10 minutes prior to your appointment. This allows time for your intake forms to be completed if you did not complete prior to arrival.

What forms of payment do you accept? Visa, Mastercard, Discover, American Express, FSA, Venmo, and $CashApp.

What if I wanted to book a massage for my child? Clients must be 18 years of age or older

Can I bring a friend or my spouse in the room with me? No. Each session is private, therefore no one else is allowed in the treatment room

Do you offer chair massages for events? Yes. Out-call chair massages are available for corporate events only. There is a minimum of 2 hours required. Please contact Kesa for pricing

Do you offer mobile massage therapy services? No. All services must be done within one of our locations

Do I have to be a patient of Freeman Chiropractic in order to be seen? No. Though our South location is within Freeman Chiropractic, we do not work for the office, therefore, non-patients can schedule an appointment. You must contact us at our office number, 205-239-0464 and NOT the chiropractic office.

Are you available on weekends? Yes, we are currently available 7 days a week by appointment only. Please call, text, or book online. No walk-ins will be accepted.

Do you sell gift certificates? Yes, gift certificates are available online and in office (please note: If a gift certificate is purchased, the gift code can only be used at the location in which it was purchased. If you are wanting to use it at another location, you must contact Kesa directly.)

Do you offer couples massages? No. Couples massages are currently unavailable.

If I purchase a series, can I use it at either of your locations? Yes, however, you will only be able to book online for the location that the series was purchased. To book for another location, you must contact Kesa. Please note: If you have not been to a location before, you will be required to fill out another intake form.