Booking and Cancellation Policy

I like to consider myself a very reasonable person. I give my all to each and every one of my clients.  My time is valuable. Please respect it like I respect yours.

Initial Correspondence:  How you initiate contact is how I will reciprocate. This means, if you contact me via phone and leave a voicemail if I am unavailable, I will return your call. If you text me, I will return your text. If you email me through this website or directly to my email address, I will email you back. Please note: Correspondence will only be returned during my normal business hours

Cancellation Policy: My cancellation policy is very lenient. All I ask is for at least 2 hours notice if you need to cancel, that way I have time to fill the spot with one of my many clients on my waitlist. You may call, email, or text me.

All appointments, whether new or existing clients,  must be prepaid in order to book. 

Online Booking: If booking online, you must prepay at the time of booking. 

Over the Phone: If booking over the phone, I will email you an invoice that must be paid within 48 hours in order to hold your spot. If you were planning to pay with cash, you must pay in person during an allotted time frame we discuss in order to keep your spot. NO EXCEPTIONS!! 

Appointment requests outside of normal business days or hours: If you request an appointment OUTSIDE of my normal business hours, and I approve the request,  you will be charged an additional booking fee. This means, if the time slot your are requesting is not showing on my online calendar then it’s not available or outside of my normal hours. 

No Shows: If you No Show once without giving me the courtesy of a follow up call, I absolutely reserve the right to pull all future booking privileges with both locations of A “Gray”ceful Touch Massage. No refund of services will be given. 

Appointment Reminder Correspondence: Every client receives an email and text from my system the day before your appointment, a simple phone call, text, or email is all I ask when you’re unable to make it.